Mental Health & Well-Being Program
2024 Employee Assistance Program – Life Matters
Roper St. Francis Healthcare is committed to supporting your overall well-being and we’re excited to offer an Employee Assistance Program (EAP) to all teammates and eligible dependents.
Free, confidential counseling services through Empathia’s LifeMatters program can be used for personal or work-related issues. Sessions are offered either virtually or in person. LifeMatters has professional counselors available around the clock to provide assistance to you and your eligible dependents for a wide variety of issues. Access to LifeMatters is available through its website, its app (see below) or by calling 1-800-634-6433.
Use our RSFH password – RSFH1 – to obtain educational information, useful links, help locating child and elder care providers, self-assessment tests and much more.
Counseling services are available at no cost to you, your dependents and anyone residing in your household. Each eligible member has six face-to-face counseling sessions, per issue, per year. If additional services are recommended, the counselor will assist you with accessing providers covered by your insurance plan.
You may not need assistance now, but if you or a family member needs help in the future, LifeMatters is always there. LifeMatters counselors are qualified to handle issues such as:
- Job concerns
- Legal or financial worries
- Alcohol and drug abuse problems
- Relationship issues
- Emotional and stress related issues
- Family needs
If you want to learn more about how the counseling works, click here.
LifeMatters also offers a variety of additional consultative services. Those include:
- Legal consultation (such as wills, divorce, child support, custody, traffic accidents, personal injury, real estate and more)
- Financial_consultation (reviewing your financial fitness, designing a budget, options to get out of debt, credit report review, identity theft solutions and more).
- Convenience_services (identifying a variety of services such as pet sitters, veterinarians, apartments, schools, fitness centers and more).
- Childcare services (customized and pre-screened referrals to resources for child and family care, nanny and au pair agencies, before- and after-school care and summer camps)
The LifeMatters mobile app is available in Google Play or the App Store. It offers:
- 24/7 access to call center
- Telephonic counseling
- Video counseling
- iMatters – secure instant messaging
- Program website
LifeMatters is available by phone 24/7/365 to provide the resources and information that you need. Please contact them by calling 1-800-634-6433, visiting www.mylifematters.com or by downloading the LifeMatters mobile app.
2025 Mental Health & Well-Being Program
Roper St. Francis Health’s mental health and well-being partner, Spring Health, is available to ensure you and your household members can easily access mental health support whenever and wherever it’s needed.
Crisis support, therapy and coaching sessions, mindfulness and meditation exercises – Spring Health offers personalized, convenient care and resources to support you through any of life’s challenges.
Get started today! Sign up for this RSFH benefit
- Go to NEED LINK (no authorization code is needed to register)
- Download the Spring Health mobile app. (Work-life code: rsfh)
- For questions or support, visit springhealth.com/support or call 1-855-629-0554 (press 2 for 24/7 crisis support)
Your care with Spring Health is private and confidential. No information will be shared with Roper St. Francis Health without your written consent, except by court order or as provided by law.
Spring Health offers easy access to:
Personalized care. Take a short online assessment to get a care plan designed just for you. Based on your immediate needs and long-term goals, recommendations might include therapy, coaching, self-guided exercises or a combination of care options.
Dedicated guidance and support. Your Care Navigator – a licensed clinician – will act as your personal guide to ensure you receive the best care for your needs. They can walk you through your recommendations, help you find the right therapist and provide unlimited support.
Free coaching. Connect with a coach to help you reach your personal goals. Coaching can support you in personal development, health and wellness, relationships, or parenting. Each member (age 18+) gets 3 coaching sessions per year at no cost.
Free therapy. Get support when it’s convenient for you, either virtually or in person. Appointments are available in as soon as two days, even on nights and weekends. Each member (age 6+) gets 3 therapy sessions per year at no cost.
High-quality, diverse providers. Choose an experienced therapist you feel comfortable with. You will receive recommendations based on your needs and preferences, and you can also search for providers by specialty, gender, ethnicity or language.
Care for your whole family. Families need mental health support, too, and that’s why Spring Health offers fast access to providers who specialize in working with couples, families, children and teenagers.
Self-guided wellness exercises. Get on-demand support from Moments, a library of short, self-guided exercises designed to improve your mental well-being. Moments can help you manage stress, calm anxiety, beat burnout, improve sleep and be more mindful.
Work-life services. Need help managing life outside of work? Access expert guidance and resources to navigate legal or financial matters, childcare, elder care, pet care, travel, household services and more.