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IMPORTANT: If you do not elect your benefits during the annual Open Enrollment period or within 31 days of your date of hire, you will not have Roper St. Francis Healthcare health plan coverage until the next year unless you have a qualified life event as defined by the IRS.

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If you can’t find an answer to your question after reviewing the information on this site, please email HRBenefitsTeam@rsfh.com or call (843) 720-8400.

 

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What's New for 2018

Important HSA/FSA Transition Details for 2021

Roper St. Francis Healthcare is excited to launch a new partnership with ConnectYourCare (CYC) to administer our teammates’ Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) in 2021. We announced this change during Open Enrollment, and you should have received an email directly from ConnectYourCare recently.

The 2020 HSA and FSA plans were administered by McGriff Insurance Services (McGriff), and they will continue to manage claims for expenses incurred in 2020. All 2020 FSA claims must be filed with McGriff prior to March 31, 2021.

Below are a few important reminders about the transition, including information about your payment card, online account, mobile app and instructions on how to transfer your HSA account balance from McGriff to CYC.

Have a Question?

Review the information found throughout this site. If you can’t find an answer to your question, please email HRBenefitsTeam@rsfh.com or call (843) 720-8400, Option 2.

Important Health Savings Account (HSA) Transition Details for 2021

HSA Payment Card

Your payment card for accessing your HSA funds is being mailed to your home address in early December. Please pay special attention to your mail.

Please review the information accompanying the new card, which will need to be activated so it is ready for use on Jan. 1, 2021.

Online Account & Mobile App

As soon as you receive your HSA Payment Card, you can register as a new user at https://rsfh.connectyourcare.com to access your account.

  • Log in to view account balances, claims history, card transactions, FAQs, eligible items and important account alerts
  • Enter new claims online
  • Set up direct deposit to receive reimbursements quickly
  • Register under mobile alerts to use the text messaging feature.

You can also download the  myCYC mobile app.

How do I transfer my HSA account balance at McGriff to ConnectYourCare?

You are not required to transfer your existing HSA account from McGriff to CYC but we anticipate that most teammates will prefer to consolidate their HSA accounts. McGriff will charge participants a $3 monthly maintenance fee for HSA accounts that remain active with them after Jan. 1, 2021 if a transfer is not requested. You must actively consent for your HSA to transfer from McGriff to CYC.

The easiest and quickest way to initiate the transfer is to click here and give your digital consent to complete a transfer of your HSA with McGriff to CYC. This bulk transfer option is only available Dec. 7 through Jan. 15, 2021. 

If you have invested some of your current HSA funds, McGriff will liquidate assets during the bulk transfer process. The last day to liquidate assets on your own accord is Jan. 22, 2021. McGriff’s contact information is 800-768-4873 or www.mcgriffinsurance.com.

For the bulk transfer process, there will be a black out period when you will not have access to your HSA account or HSA payment card with McGriff as funds are transferred to your CYC HSA account. This blackout period will be from Feb. 2, 2021 through Feb. 15, 2021. The last day to submit an HSA claim to McGriff is Feb. 1, 2021 before the blackout period. Your transferred HSA funds will be available for use in your CYC HSA account on Feb. 16, 2021.

The bulk transfer process described above is the easiest and quickest way to transfer your account. If you miss the window or prefer to wait, you may submit an individual transfer form to McGriff to move your HSA funds separately.

USA Patriot Act – Customer Identification Program (CIP)

The Customer Identification Program (CIP) is a requirement set forth in the USA Patriot Act that requires financial institutions to verify the identity of individuals wishing to conduct financial transactions with them. CYC must comply with the requirements of the Customer Identification Program to open an HSA account for you. If CYC requests any documents to verify your identity, please respond quickly so there will not be any delays opening and accessing your account.

New Claims Process

For all HSA claims not paid using your payment card, follow these easy steps to enter a claim:

  • Log into your account online or the mobile app, myCYC
  • Click to add a new reimbursement request and follow the easy steps on the screen to enter information about your claim.

Questions About Your HSA or FSA?

  • For questions about your enrollment or payroll deductions, contact the HR Benefits Team at HRBenefitsTeam@rsfh.com or 843-720-8400, Option 2. 
  • For questions about your new HSA or FSA account, contact ConnectYourCare at 844-973-3919.
Important Flexible Spending Account (FSA) Transition Details for 2021

FSA Claim Timelines

  • The last day to submit 2020 claims to McGriff is March 31, 2021.
  • Beginning January 1, 2021, you will submit all FSA claims for expenses incurred on or after Jan. 1, 2021 to ConnectYourCare. See new claims process below for more information.

FSA Payment Cards

Your payment card for accessing your Health Care FSA funds is being mailed to your home address in early December. Please pay special attention to your mail.

Please review the information accompanying your cards, which will need to be activated so it is ready for use on Jan. 1, 2021.

When you use your payment card to pay for eligible expenses, there is no need to file a claim online. Card charges automatically appear in your online account, but be sure to keep your itemized receipts in case they are requested later.

 Online Account & Mobile App

As soon as you receive your FSA payment card, you can register as a new user at https://rsfh.connectyourcare.com and access your online account.

  • Log in to view account balances, claims history, card transactions, FAQs, eligible items and important account alerts
  • Enter new claims online
  • Set up direct deposit to receive reimbursements quickly.
  • Register under mobile alerts to use the text messaging feature.

You can also download the myCYC mobile app.

New Claims Process

For all Dependent Care FSA claims and Health Care FSA claims not paid using your payment card, follow these easy steps to enter a claim:

  • Log into your account online or on the mobile app, myCYC.
  • Click to add a new reimbursement request and follow the easy steps on the screen to enter information about your claim.
  • Continue through the screens and submit the required documentation via documentation upload.

Rollover funds from McGriff

Any rollover FSA funds remaining with McGriff will automatically transfer to your ConnectYourCare FSA account in April 2021.

Questions about your HSA or FSA?

For questions about your enrollment or payroll deductions, contact the HR Benefits Team at HRBenefitsTeam@rsfh.com or 843-720-8400, Option 2.

For questions about your new HSA or FSA account, contact ConnectYourCare at 844-973-3919.